Our support team operates Monday through Friday, 9am to 6pm GMT. We respond to emails 24/7, and emergency support is available for urgent matters. Live chat is available during business hours.

While our main support team doesn’t operate on weekends, you can still email us anytime and receive a response on Monday. For urgent matters, please indicate this in your email subject line.

Please email us at support@footprintgone.com with details about the issue including screenshots if possible. Our technical team will investigate and get back to you within 24 hours.

Yes. You can request a refund anytime within 30 days of your purchase. Contact our support team via email or use the refund option in your account settings. We’ll process it within 3-5 business days.

For partnership inquiries, press requests, or media inquiries, please email partnerships@footprintgone.com. We review all partnership opportunities and respond within 2-3 business days.

You can request account deletion by emailing support@footprintgone.com with “Account Deletion Request” in the subject line. We’ll delete all your personal data within 30 days and send you confirmation.

Yes. If you want a copy of all data we hold about you (GDPR Data Access Request), email support@footprintgone.com. We’ll provide a complete export within 30 days as required by law.

For simple questions, live chat is fastest (when available). For detailed questions, email works best. If it’s urgent, call our phone line during business hours. Check our FAQ first—we may have your answer already!